Return a faulty product

If you receive a faulty product or the product you purchased has developed a fault within 30 days of purchase, we will offer you an exchange or refund upon your request provided that:

• The faulty item is returned within 30 days of the time of receipt of goods
• You have receipt or proof of purchase
• You must return the product with all original accessories and packaging
• A case or RMA number from the manufacturer (if applicable)
• DOA – Please contact us within 1 business day of receiving the item so we can arrange for the item to be returned to the manufacturer for a replacement. All of the contents and accessories should be returned to us in their original packaging.
• Damaged in Transit – Please contact our customer service immediately (same day) upon receiving the item to return it for a replacement, providing full package details and including photos of the damaged item (submit a photo via email: orders@oztechbiz.com.au). We will investigate and respond to you as soon as possible.
• A completed Return Form

Change of mind

If you have changed your mind about a purchase, we will offer an exchange, store credit, or refund at our discretion, to the amount of the item(s) at the time of said purchase, provided that:

• Items are returned within 14 days of the time of receipt of goods
• You have receipt or proof of purchase
• Items are in original, unopened, and undamaged packaging (submit unopened box with an image may be required in some circumstances, via email:
• A completed Return Form

Shipping

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance.

Refund

We reserve our right to refuse a return and refund on an item found to be in un-resalable condition and or with missing parts or packaging. We will charge a restocking fee if the product packaging has been opened and no longer considered to be in brand new condition, up to 25% to 50% of the purchase price depending on the condition of the item.

If a refund is approved, then the payment will be processed strictly via the method that the item was paid. Refunds will usually be processed within 2-3 business days.

If a Free Shipping promotion or discount applied to the original order, then a nominal $10 to $15 shipping fee will apply, shipping costs are non-refundable.

3% processing fee will be charged on the total refund amount if the buyer changes their mind and the order is paid via PayPal.

Need help?

Contact us at info@telcobiztraders.com.au for questions related to refunds and returns.